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We have the answers!

Just browse below to find the answers to some of the most common questions


Q: What information do I need to provide when making a booking


The information we require from you at the time of booking is:

  • Your departure date/return date

  • Flight departure time/arrival time

  • How many passengers travelling

  • How much luggage you will be taking

  • Any other useful information



Q: How will we meet the chauffeur at the airport


After you clear customs look out for your chauffeur who will be holding a sign with your name on. If you have provided a mobile contact number the chauffeur will also send you an SMS just before your flight lands. If for some reason you can't find us, please call the drivers mobile number. Please do not leave the terminal and go outside before you find us.



Q: If my flight arrives early or late will my chauffeur be there?


Yes, we monitor all flights so your airport chauffeur will be waiting for you. It is always best for you email , text or call us and keep in touch until we have the new details.



Q: How long before my flight should I arrive at the terminal?


Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.




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